Terms and Conditions

Important documents

The renter and the driver must be in possession of a valid driving license. In addition, the following conditions will apply depending on the country issuing the driving license. The international driver must be in possession of a validly issued driving license in their country of origin and a valid passport. The driving license printed with an alphabet other than Roman (Arabic, Japanese, Cyrillic, etc.) must be accompanied by an International Driving Permit. You must always present your Identity Card or Passport, along with your driving license when making the rental. After 60 minutes from the agreed time, there will be no commitment to deliver the vehicle by Gama Rent.

Provisions regarding age

The following rules regarding minimum age and driving license possession apply in Chile:

• Minimum Age: 21
• License Requirement: All vehicle classes | category.

Rate information

It is possible to rent vehicles with the following credit cards: all credit cards from recognized credit card entities – such as American Express, Diners Club, Eurocard/MasterCard, and Visa. No prepaid cards or debit cards (VISA Electron) are accepted. The person renting / collecting the vehicle must be the holder of the indicated credit card. Please note that only credit card payments will be accepted, if applicable, with the PIN code. For security, a guarantee will be requested on the payment method. The exact guarantee will be determined upon vehicle delivery, as its amount depends on the vehicle category.

Home delivery

We have a home delivery service for the rented vehicle, either at a hotel, office, or private address in the Metropolitan Region. To use this service, you must select the ‘Santiago Home Delivery’ branch. This service has an extra charge indicated when reserving on the web. Depending on the commune, additional surcharges may exist (For example: Colina, Buin, Peñaflor, Pirque, San José de Maipo, among others).

Prepaid Reservations

When booking a prepaid rate, the amount will be immediately charged to the credit card with the total rental price (including extras and charges). The driver’s data and the payment method will be recorded in the reservation and cannot be changed. This person must present themselves at the Gama Rent a Car counter when collecting the vehicle, and the credit card must have an expiration date later than the reservation end date. All extra costs that occur during the car rental will be charged to this credit card.

Money back conditions

For prepaid reservations through www.gamarent.cl, a 100% refund will apply to the credit or debit card holder for those reservations that are canceled 76 hours in advance of the scheduled pickup date and time according to the reservation. The cancellation must be communicated to Gama Rent a Car by email or through the website. No refund applies for reservations canceled less than 76 hours in advance of the scheduled pickup date and time according to the reservation. No refunds will be made in case of prepaid No Show reservations, or for reservations and/or contracts for unused prepaid rental days. In case of refund, the amount will be charged to the same credit card of the holder who made the payment, within approximately 15 business days from the cancellation. The final date of return to the bank account will depend on the issuing bank of the credit card. No refunds or returns are made for unused days of a reservation or when the user does not comply with the rental requirements, for example: minimum age, identity documents, valid license, credit card limit, or decides to decline the rental directly at our offices.

No Show

In the case of prepaid reservations via the web, a maximum period of 2 hours will be waited to carry out the rental. Otherwise, for non-prepaid reservations, a wait of 2 hours after the time indicated in the reservation is expected, otherwise the service will be classified as No Show and the vehicle will become available for another rental.

Collision Damage Waiver (CDW)

The rented vehicle has CDW (Collision Damage Waiver) coverage that covers the vehicle in case of own damage, theft, fire, and damage due to force majeure. In case of an accident, the following charges apply for each event that occurs, which apply regardless of whether the renter or a third party is responsible for the accident: In case of collision, the renter must pay a deductible of UF 30 + VAT. In case of rollover, the renter must pay a deductible of UF 50 + VAT. In case of theft or total loss, the renter must pay a deductible of UF 50 + VAT.

Third Party Damage (DAT)

In the event that the renter has caused damage to the rented vehicle and damage to both third-party property and third parties, Gama Rent a Car will respond according to the following coverages: Civil liability for consequential damage up to UF 1000. Civil liability for moral damage up to UF 1000. Civil liability for loss of profit up to UF 1000.

Types of Additional Coverage:

The renter can reduce the collision deductible from UF 30 + VAT to UF 10 + VAT by purchasing a daily coverage that allows this reduction. The value of this coverage is $5,000 plus VAT per day. To make this coverage effective, the renter must file the respective accident reports and declarations, as indicated in the rental agreement.

Deductible $0 exclusively in cases of own damage and collision.

Does not include coverage for glass and tires (GT).

Eliminates the deductible in case of theft, rollover, and/or total loss of the vehicle.

Does not include coverage for glass and tires (GT).

Deductible $0 in all cases: accidents, rollover, theft, and total loss of the vehicle.

Does not include coverage for glass and tires (GT).

Covers theft, loss, and/or destruction of the vehicle’s own accessories, understanding accessory as anything that can be removed from the vehicle without impeding its normal circulation within current traffic regulations. For example, antenna, logos, hubcaps, etc.

Tire and front windshield protection provides coverage for damage to tires, front windshield, side windows, and rear window. By purchasing this insurance, the repair of damage caused to any of the aforementioned elements is not charged. If the renter does not purchase this coverage, they must be responsible for damage caused to tires and windshields, as they are not included in the CDW coverage.

Travel abroad and entry limitations

Travel abroad is not permitted. In case of contravention of the conditions applicable to travel abroad, all insurance policies lose their validity.

Extras

Accessories are reserved without commitment and are obtained subject to availability.

One Way

One-way rentals within Chile are possible under rate-dependent conditions. International one-way rentals are not permitted. In the case of unregistered and unauthorized one-way rentals, we reserve the right to charge an additional fee.

Navigation system

Navigation systems are available for a fee.

Additional driver

A charge will be required for an additional driver, so that only those with a valid, proper driving license will be allowed to drive the vehicle.

Baby and child seats

Baby seats, child seats, and booster seats are available for a fee.

Winter equipment

Snow chains and racks are available for a fee.

Baby and child seats

Baby seats, child seats, and booster seats are available for a fee.

Vehicle refueling

All cars are delivered with a full tank and must be refueled before returning them to Gama Rent a Car, otherwise the current prices per liter of Gasoline or Diesel will be charged, in addition to a replenishment fee. If you wish, your vehicle, after being returned, can receive fuel supply at the station under available conditions. Alternatively, you can purchase a full tank of fuel at local station prices and return it empty. No money will be refunded for unused fuel.

Other fees and taxes

Airport charge. A location charge is billed at airports and train stations.

Outside opening hours

At selected stations, Gama Rent a Car offers the possibility of vehicle deliveries or returns outside of normal operating hours. This service is subject to prior confirmation with each branch and has an additional cost of $25,000 + VAT, corresponding to an availability fee for out-of-hours service.
To coordinate this service, it is essential that the client requests it in advance and receives an express confirmation from the Gama Rent a Car team.

Loss of key

In case of loss of the vehicle key, a fee according to the vehicle category is charged.

Traffic fine processing fee

The renter is obliged to pay traffic fines received during the rental. If the driver receives a traffic fine during the rental, an additional processing fee is applied in addition to the traffic fine. Circulation permit fee / Road usage fee. There will be a road usage fee, which is included in the rental.

Limitations for road use

Rental vehicles can only be driven on paved/asphalted or well-maintained roads. Driving on unpaved roads (e.g., the Carretera Austral) is only permitted with off-road vehicles.

Vehicle cleaning

Baby seats, child seats, and booster seats are available for a fee.

Privacy policy

The data provided when generating a quote or a reservation will allow us to manage your request more efficiently. You authorize Gama Mobility to use your data for sending quotes, product, and service offers via electronic or telephone means.